Safety Poilcy

At PIA, Safety is an integral part and cornerstone of our business. We shall ensure its priority in every aspect of our work. We will strengthen and maintain the confidence of all interested parties to trust PIA as the safest airline around the globe.

To achieve and sustain highest level of Safety performance:

• We shall maintain an active Safety Management System for proactive management of all safety parameters;
• We shall promote the growth of a positive safety culture from the top management, permeating through the middle tiers and cascading to every employee of the organization;
• We shall strive for continuous improvement in the level of safety in all our operations;
• By way of our safety focused approach, we shall proactively identify the risks involved in our activities and environments and apply necessary controls to mitigate their effect;
• We shall comply with defined corporate policy and procedures, international safety standards, national legislations and regulatory requirements;
• We shall educate and encourage our employees to report all safety hazards, violations, deliberate or inadvertent human factor errors and safety risks without fear of retribution, thus augmenting our safety achievements through an interactive learning process. However, willful negligence and acts of deliberate violation jeopardizing own safety and safety of others will not be accepted;
• We shall ensure that all required audits are conducted and reviewed regularly. All employees shall cooperate fully with internal and external auditors to achieve our goal of continual improvement keeping in view the challenges of changing environments;
• We shall ensure active participation of representatives from relevant areas in all safety related decision making and we shall ensure that good performance is recognized and rewarded.

All PIA employees shall explicitly demonstrate their safety consciousness by being aware of their individual roles and responsibilities in the safety chain to make PIA a safer airline; however the ultimate responsibility for safety in the organization rests with me as the accountable executive. I will ensure that timely decisions are taken to provide adequate resources to implement our safety strategy and policy.

Capt. Mohammad Aijaz Horoon
MANAGING DIRECTOR   
11th July 2008            

Quality & HSE Policy

PIA’s Quality & HSE Policy

At PIA, we strive to earn the confidence of our customers through delivery of Quality services. Moreover, we will ensure that all our processes incorporate appropriate measures to prevent any harm to people, property and environment.

PIA’s management at all levels shall demonstrate, through its decisions and actions, its commitment to:

• Focus on customer defined quality attributes and endeavor to shape processes and operations to achieve quality objectives without compromising safety and legal requirements;
• Prevent or minimize all aspects that can lead to unacceptable impacts on environment;
• Ensure adequate management of occupational health and safety of our employees and others involved in our areas of activity;
• Abide by all applicable national & international legislation, adopt best industry practices and conform to the requirement of the subscribed standards for self and for outsourced services;
• Continually improve the effectiveness of PIA’s Quality & HSE Management Systems and to regularly review its components for their suitability;
• Provide for all necessary resources to achieve the defined Quality & HSE objectives; to bring all risks to an acceptable level or as low as reasonably practicable.
• Ensure that all required audits are conducted and reviewed regularly. All employees shall cooperate fully with internal and external auditors to achieve our goal of continuous improvement keeping in view the challenges of changing environments.
• Ensure active participation of representatives from relevant areas in all Quality & HSE related decision making and shall ensure that good performance is recognized and rewarded.

All PIA employees are responsible and accountable for their Quality & HSE performance. They shall explicitly demonstrate their Quality & HSE consciousness by being aware of their roles and responsibilities. On my part, I will ensure that timely decisions are taken to demonstrate our commitment for implementing Quality & HSE strategy and policy.

Date: 1^st December 2008

Capt. Mohammad Aijaz Horoon
MANAGING DIRECTOR   

Safety & Quality Certifications

IOSA

PIA is among the few developing country airlines which are compliant to IATA Operational Safety Audit (IOSA) requirements and standards. The standards body for IOSA is based in Montreal, Canada. A typical IOSA Certification Audit is based on a check list comprising of +900 IATA Standards and Recommended Practices. Each IOSA audit has two years validity and an airline must pass through a series of periodic recertification audits to retain its IOSA registration status as per IATA Standards. PIA has successfully renewed its IOSA certification up to 24^th June, 2011. IOSA registration demonstrates PIA’s renewed commitment to meeting the highest international operational safety standards in critical areas which include:

• Flight Operations
• Cabin Operations
• Aircraft Engineering & Maintenance
• Flight Planning and Dispatch
• Ground Handling & Ramp Operations
• Cargo Operations
• Operational Security Services
• Corporate Organization & Management Systems

EASA

EASA (European Aviation Safety Agency) is the centerpiece of European Union’s strategy for aviation safety, promoting highest standards of safety and environmental protection within the aviation industry. Its primary task is to draft legislation and provide technical advice to the European Commission and to the Member States. EASA part-145 regulation is adapted by many aviation maintenance organizations.

PIA Engineering & Maintenance is among the very first group of Non-European organizations which qualified as EASA Part-145 approved maintenance organization back in April, 2004. This has enabled PIA to provide aircraft maintenance services to European registered aircraft.

The EASA Part-145 approval validity is subject to clearing surveillance audits being conducted on periodic basis by European auditors. PIA Engineering & Maintenance, has so far, successfully gone through six such audits. The approval’s renewal Audit is conducted after every two-year period.

PIA Engineering & Maintenance has not only cleared the renewal audit in March 2006, but has also got extension of their scope of approval which now includes the heavy maintenance on state-of –the-art Boeing 777 aircraft. The scope of approval also includes light and heavy maintenance of Boeing 747, Boeing 737, Airbus A300 and Airbus A310 aircraft including maintenance on most of their Components at Shop level.

Quality Management System (ISO 9001:2008) Certifications

HSE Management System (Health, Safety & Environment)

PIA has been proactive in understanding the needs of time and has launched the Health, Safety & Environment (HSE) initiative. The objective of this program is to mature the airline’s HSE systems to a level which will eventually lead to OHSAS-18001 and ISO-14001 certification.

As part of this program, PIA plans to conduct organization wide HSE trainings, development of HSE objectives, implementation of HSE system procedures and management reviews to assess the continual effectiveness of the HSE system. These accomplishments will make PIA a safer airline, paving the way for OHSAS and ISO certifications.